CareSync Privacy Policy
Effective date: October 16, 2026 · Applies to the CareSync Android app (com.caresyncconnect.app) and the CareSync service
CareSync helps professional care managers back up the text messages and call history they have with their clients, and export that history when they need it. Those conversations are personal, and we treat them that way. This policy explains, in plain language, what CareSync collects, why, and the choices you have.
Who we are
The CareSync service is owned and operated by CareSync ("CareSync," "we," "us"). The Android app is developed and published on Google Play by City of Trees Tech, Sacramento, California, on CareSync's behalf.
Questions? Email caresyncinfo@gmail.com or call 203-733-2608.
Who CareSync is for
CareSync is a professional tool for care managers aged 18 and over, typically used on a work phone. It is not intended for children, and we do not knowingly collect information from anyone under 18.
What we collect
- Account information: your email address, your password (stored by our authentication provider in hashed form, never in plain text), and an internal account ID.
- Your backup list: the phone numbers you choose to back up, usually your clients and their families.
- Text messages (SMS) with numbers on your backup list: the phone number, date and time, and message text.
- Call history with numbers on your backup list: the phone number, date and time, call type (incoming, outgoing, or missed), and duration. CareSync does not record calls or access call audio.
What we don't collect: CareSync does not back up or upload messages or calls with numbers that are not on your backup list. We do not collect your location, contacts list, photos, files, or advertising identifiers, and we do not use third-party analytics or advertising tools.
A note on sensitive information: Because CareSync backs up the actual text of your messages, your backup may include sensitive details your clients share with you, such as health, medication, or family information. We store this content only to provide your backup and export, and we protect it as described below.
How the app accesses your phone's messages and call log
With your permission, the CareSync app uses Android's SMS permissions (READ_SMS, RECEIVE_SMS) and Call log permission (READ_CALL_LOG). Before Android asks you, CareSync explains what it will access and why. The app filters messages and calls on your device and uploads only those involving numbers on your backup list. Backup runs in the background, including after your phone restarts, so your backup stays current. You can stop backup at any time by removing numbers from your list, turning off the permissions in Android Settings, or uninstalling the app. CareSync is not a texting or phone app and does not send messages or place calls.
How we use your information
- To back up your messages and call history to your CareSync account, show them to you, and let you export them.
- To sign you in, keep your account secure, and provide support when you ask for it.
- To keep the service working, fix problems, and meet legal obligations.
We do not sell your information, use it for advertising, or use it to build profiles about you or your clients.
How we share information
We do not sell or share your data with third parties for their own purposes. We use a small number of service providers who process data only on our behalf and under our instructions, mainly Supabase, which hosts our database and sign-in system. We may also disclose information if the law requires it (for example, a valid court order), to protect the rights and safety of our users or others, or as part of a merger or sale of the business, in which case this policy would continue to protect your information.
How we protect your information
- All data travels between the app and our servers over encrypted connections (HTTPS/TLS).
- Data is stored with our hosting provider, which encrypts data at rest.
- Each account's data is walled off with per-account access controls (row-level security), so one user cannot see another user's backup.
No system is perfectly secure, but we work hard to protect your information and will notify you as required by law if a breach affects your data.
How long we keep it
We keep your backed-up messages and call history for as long as your account is active, so your backup is there when you need it.
Your choices and rights
- Export: you can export your backed-up messages and call history at any time.
- Delete: you can delete your account and all associated data at caresyncconnect.com/delete-account or by emailing caresyncinfo@gmail.com from the email address on your account.
- Access and correction: contact us to request a copy of your information or to correct it.
- California residents: you have the right to know what personal information we collect, to request deletion or correction, and not to be discriminated against for exercising your rights. We do not sell or "share" personal information as those terms are defined under California law.
Your clients' information
Your backup includes information about the people you communicate with. As a care manager, you are responsible for using CareSync in line with your professional obligations and any agreements with your clients. If someone whose messages appear in a CareSync account contacts us, we will work with the account holder to respond appropriately.
Changes to this policy
If we make meaningful changes, we will update this page and the effective date above, and let you know in the app or by email when appropriate.
Contact us
CareSync
Email: caresyncinfo@gmail.com · Phone: 203-733-2608